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Upgrading Your Operating System

Hello MCAD,

At the beginning of Fall semester, the Help Desk sent out a message encouraging MCAD users to wait before upgrading to Mac OS 10.13, High Sierra. We followed up in November with a notice that we've confirmed that this latest version of Mac OS is compatible with the MCAD tech environment and users are encouraged to go forward with this upgrade.

This is a reminder that if you haven't upgraded your operating system, you are encouraged to do so. OS upgrades are important for security and functionality. Students, faculty, and staff whose OS is out of date may increasingly experience software issues, including problems with Form Z and Adobe Creative Cloud licensing.

This Apple support article gives straightforward instructions on how to download and install High Sierra from the App Store. You are strongly encouraged to make a full backup of your data before upgrading.

Common issues: Visiting the Updates tab of the App Store and installing software updates there will only apply smaller changes to the current version of your OS, rather than upgrading you to the newest version. Instead, follow the steps in the article above to download the installer, and once it has downloaded, make sure you run it. Your computer will restart and will spend about 30-40 minutes installing the update. If you didn't see a black screen with a progress bar, you probably didn't upgrade.

Uncommon issues: Your data should not be affected by this upgrade. However, like all software updates, this process involves major changes to your computer, and if the installation is disrupted, problems can occur. In rare cases, people have experienced additional software issues and loss of data following the upgrade, so backing up your data beforehand is recommended--it's good to have a backup no matter what!

As always, if you have questions or need assistance, you can stop by the Help Desk, email us, or call us at 612-874-3666. We are open 8:30-7:00 p.m. Monday-Thursday and 8:30-5:00 p.m. on Friday.

Best wishes,
Your friends at the MCAD Help Desk

Monday, March 26