All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

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All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

ITS Support Levels Overview

Overview

Information Technology Services (ITS) is committed to enabling MCAD through technologies and systems. ITS will continue to assist in areas outside the scope of our responsibilities as time allows and is deemed prudent. Additionally, ITS devotes approximately 15% of our development hours to new/expanded institutional initiatives. These projects are coordinated and prioritized school-wide by the VP Technology Committee.

Full 24/7 Resources

Full support includes installation, maintenance, select data management, data backups, select account management, documentation, and general troubleshooting.

24/7 resources are available around-the-clock.

Full 24/7 Resources include:

  • Apple Home Directory Servers
  • Class Server
  • Core Network Switches
  • Core Network Infrastructure Cabling
  • Data Center UPS
  • Departments and SB Drop Box Server
  • Google Apps for Education
  • Group Software Licensing Server
  • ISP Connectivity and Bandwidth Management
  • Mac Build/Update Server
  • Mail Server
  • Network Core/Directory/Authorization Primary Server
  • Network Core/Directory/Authorization Secondary Server
  • Online Learning Blackboard Server
  • Primary Web Server
  • Spam Firewall Appliance
  • Storage Fibre Channel Switch
  • Storage Appliances
  • Technology Tools Server

See Vendor Supported Resources section below for specifics on key resources (co)managed by other departments with support from ITS. They include resources that are hosted on the Full 24/7 Resources above.

Full 10/5 Resources

Full support includes installation, maintenance, select data management, data backups, select account management, documentation, and general troubleshooting.

10/5 resources are available during Business Hours: 10 hours (8am-6pm), 5 days a week (Mon-Fri). ITS remains available 24/7 to assist with escalated issues.

Full 10/5 Resources include:

  • Administrative and Financial Database Servers
  • MCAD Account Management
  • MCAD Guest Wireless Portal Server
  • Primary Active Directory Controller Server
  • Secondary Windows Infrastructure Server
  • Windows Departmental File Server
  • Windows Anti-Virus/Build/Update Server

See Vendor Supported Resources section below for specifics on key resources (co)managed by other departments with support from ITS. They include resources that are hosted on the Full 10/5 Resources above.

Partial 10/5 Resources

Partial support includes installation, maintenance, select data backups, select account management, and basic training.

10/5 resources are available during Business Hours: 10 hours (8am-6pm), 5 days a week (Mon-Fri). ITS remains available 24/7 to assist with escalated issues.

Some installations are done by outside consultants. Data management, select account management, and documentation are the primary responsibility of the resource owner. Some training for these resources is provided by outside consultants and departmental workshops.

Partial 10/5 Resources include (resource owner):

  • CER Web Development Server (CER)
  • Data Transformation Services
  • DesignWorks Server (DesignWorks)
  • Facilities and Public Safety Web Server (Facilities)
  • Media Center Server (Media Technology Service)
  • Online Learning Development Servers (Online Learning)

Vendor Supported Resources

ITS assists Vendor Supported Resources with minor installation, minor maintenance, select data backups, and basic troubleshooting.

Vendor Supported Resources are supported by ITS during business hours. ITS remains available 24/7 to assist with escalated issues.

Software selections are requested by resource owner with advance consultation from appropriate ITS team member to review compatibility, cost, security and on-going maintenance support needs. Some installations are done by outside consultants with ITS coordination. Data management, user management, and documentation are the responsibility of the resource owner. Training for the software is provided by outside consultants or resource owner developed workshops.

Vendor Supported Resources include (organized by resource owner):

  • 3-D Shop
    • CNC Router Software
    • Rapid Prototyper
  • Academic Affairs
    • FileMaker Pro
  • Admissions
    • Customer Relationship Management (CRM) Software
    • Student Information System: Admissions Module
  • Art Cellar
    • Point of Sale System
  • Business Office
    • Bank Software
    • Credit Card Processing
    • General Ledger Application
    • Student Information System: Business Module
    • Parking Gate System
  • Career Development
    • Employment/Internship Web Application
  • Communications and External Relations (CER)
    • E-Commerce Application
    • Instituion Web Applications and Sites
  • Continuing Studies
    • Customer Relationship Management (CRM) Software
    • E-Commerce Application
  • Facilities
    • Enviromental Managment System
    • Facilities Web Application
  • Financial Aid Office
    • Department of Education Software
    • State Grant Software
    • Student Information System: Financial Aid Module
  • Human Resources
    • Human Resources System
    • Legacy Human Resources System
    • Organization Chart Software
  • Institutional Advancement
    • Fundraising and Donor Management Software
  • Library
    • FileMaker Pro
    • Integrated Library System
  • Online Learning
    • E-Commerce Application
    • Online Course Management System
  • Public Safety
    • ID Card System
    • Key Management System
    • Parking Gate System
    • Public Safety Website
    • Security Camera Management System
    • Time Card System
  • Records Office
    • Digitized Record Management Software
    • Student Information System: Registration Module
  • Student Affairs
    • FileMaker Pro
  • Telecommunications
    • Telecommunnications Infrastructure
    • Telecommunnications Software