Good morning!
As of about 10:15 am this morning, these issues were resolved. We had waited to send out an all clear to ensure that things were stable and operating as expected.
- This issue was related to the changes made earlier this morning, and is precisely why we did this during the week rather than on a weekend when we may not have been on site for the follow on issue. Some of these types of changes, we cannot test in advance because of their nature and we dont want to make changes and then not have staff on site to support any follow on issues.
We apologize for this disruption, but do greatly appreciate everyone's patience with this outage. This particular change should be an enhancement to our network transport, between the wireless and wired portions of our network - and should alleviate most of the performance contention that we see occasionally during the week.
If you have any devices that are still having issues, we would ask that you power cycle or reboot/restart them completely before opening a ticket with the helpdesk@mcad.edu.
Thank you! Have a marvelous Monday!
Respectfully,
Matthew