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Help Desk

Welcome to the Help Desk's Knowledge Base. Check out our list of Frequently Asked Questions for some common answers, or browse the whole Knowledge Base using the sidebar menu or the search bar above. If you can't find what you're looking for, submit a request to contact the Help Desk directly.


Graylock Domain Passwords

The Graylock Active Directory Domain utilizes Microsoft technologies.   These technologies are among the most actively attacked and compromised.  The Graylock Domain protects the college's most sensitive and important data.  Strong and secure passwords are along the frontline in preventing unauth

MCAD Recycling Policy

MCAD ITS upgrades school-owned workstations and laptops on a 3-4 year replacement cycle depending on academic and administrative work responsibilities. We do NOT automatically resell used computers back to staff and faculty.

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