Canvas offers multiple help options that can be accessed directly from the Dashboard in the Help Menu; However, the Help Menu will look differently based on the user.
Students will see the following options:
According to the nature of the question, there are multiple ways to find an answer. Questions about Canvas use can be answered consulting the Canvas Student Guide. If a student is trying to find out how to embed an image in the Rich Content Editor or how to submit a peer critique assignment, the Student Guide is a great place to start because it provides informatin on how-to for a variety of topics.
If in need of troubleshooting, students can contact their instructor, Online Learning, or Canvas support. The latter can be contacted via phone, via chat, or by sending a ticket. When reporting a problem the user is prompt to label the degree of urgency of the ticket - this will determine the turnaround time for a reply.
What is nice about the Help Menu is that all the above options are listed in one place.
On the other hand, faculty will have a slightly different view:
For questions related to Canvas use, the Canvas Guides are a great resource for faculty. In addition, faculty has also the option to Ask the Community. This is the place to ask questions to the community of Canvas users about anything related to Canvas; For example an instructor is trying to set up Mastery Paths and after viewing the Canvas Guides she still needs clarifications. It is likely that somebody else in the community is tackling a similar project and has posted a question. In Canvas Community, an instructor can choose to ask a question, start a discussion, or post a blog within a specific group of her choice.
If you feel that you need further assistance with Canvas, do not hesitate to contact firstname.lastname@example.org.