All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

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All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

All MCAD COVID-19 updates will be posted below and at mcad.edu/covid19

Wacom/Artisul FAQ

My Wacom Cintiq or Tablet isn’t working, what should I do?

  1. Restart your computer

  2. Ensure the security settings are correct.

    1. Go to the Apple menu, open System Preferences, and select Security & Privacy.

    2. Go to the Privacy tab, select Accessibility then click on the lock at the bottom of the preferences to make changes. You will be asked to input your credentials.

    3. On the list shown, make sure any Wacom component listed has a checkmark.

  3. Install/Reinstall the Wacom driver

    1. Uninstall all tablet/cintiq tablets.  This includes Artisul, XP Pen, Huion, etc.

    2. Navigate to https://www.wacom.com/en-us/support/product-support/drivers,  and locate the driver for your Wacom Cintiq.  The model number for the Wacom is typically located on the back of the tablet.

    3. Once downloaded and installed, restart your computer.

    4. Ensure the security settings are correct (See B).

  4. Contact mcenter@mcad.edu for additional support.

 

My Artisul tablet isn’t working, what should I do?

  1. Restart your computer

  2. Ensure the security settings are correct.

    1. Go to the Apple menu, open System Preferences, and select Security & Privacy.

    2. Go to the Privacy tab, select Accessibility then click on the lock at the bottom of the preferences to make changes. You will be asked to input your credentials.

    3. On the list shown, make sure any ‘Tablet’ or ‘Artisul’ component listed has a checkmark.

  3. Install/Reinstall the Wacom driver

    1. Uninstall all tablet/cintiq tablets.  This includes Artisul, XP Pen, Huion, etc.

    2. Navigate to https://www.wacom.com/en-us/support/product-support/drivers,  and locate the driver for your Wacom Cintiq.  The model number for the Wacom is typically located on the back of the tablet.

    3. Once downloaded and installed, restart your computer.

    4. Ensure the security settings are correct (See B).

D.Contact mcenter@mcad.edu for additional support.

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